Understand occupancy, ADR and RevPAR
How the occupancy, ADR and RevPAR figures are worked out, what each column counts, and how the Total and Daily average rows work.
Kjo përmbajtje nuk është ende e disponueshme në gjuhën tënde.
Use this page when a figure in the occupancy or financial reports does not match another system, or when you need to explain a percentage to an owner. It follows the definitions the reports use.
Which nights count
Section titled “Which nights count”Every room has one status for every night:
- Sold: a booking that counts as revenue covers the night. That means confirmed, checked-in, checked-out and no-show bookings. A hold does not count.
- Blocked: you blocked the night on the calendar and the property was active that day. It is still for sale in the reports.
- Unsold: no booking that counts, owner stay, block or out-of-service period covers the night, and the property was active that day. The nights of a hold are unsold.
- Owner stay, Out of service and Delisted: the room was taken by its owner, was out of service, or belonged to a property that was not active that day.
Only sold, blocked and unsold nights are for sale. The Rooms column counts all six kinds together, so it is the number of rooms you had that day.
Occupancy
Section titled “Occupancy”Occupancy is the nights sold divided by the nights for sale, which is sold plus unsold plus blocked. Blocked nights stay in the denominator, so blocking a date does not raise occupancy the way removing it from sale would.
Rooms and Sold match other systems. Occupancy and RevPAR leave out owner stays, out-of-service rooms and delisted dates, which are shown in their own columns. Blocked nights count as available.Owner stays, out-of-service nights and delisted nights are left out of the denominator. They are still shown in their own columns, so Rooms and Sold reconcile with other systems that count them differently.
There is no column for the nights for sale. The occupancy grids show it when you hover over a cell, as For sale.
When no room was for sale in the period, occupancy has no figure and shows a dash. It is never shown as 0%.
Nights awaiting a room
Section titled “Nights awaiting a room”A booking can be in place before it is assigned to a room. Its nights appear in Unassigned. They are not in sold, so they do not raise occupancy, but their revenue counts. This column is left out of the table on screen when it is zero on every row; downloads keep it. The same is true of Delisted.
ADR is the average daily rate: revenue divided by the nights booked, which is sold nights plus nights awaiting a room. It has no figure when no nights were booked.
RevPAR
Section titled “RevPAR”RevPAR is revenue per available room: revenue divided by all the nights for sale, the same denominator as occupancy. Because of that, RevPAR equals occupancy multiplied by ADR whenever there are no nights awaiting a room. For example, with 10 rooms on one night, 6 sold for 900 in total, 1 blocked, 1 owner stay and 2 unsold: 9 nights are for sale, occupancy is 6 ÷ 9 = 66.7%, ADR is 900 ÷ 6 = 150 and RevPAR is 900 ÷ 9 = 100, which is 66.7% of 150.
What revenue means
Section titled “What revenue means”Revenue is the room price after discounts. Taxes that are added on top of the room price are not included in it. Revenue is shown before OTA commission.
Each night’s revenue is counted on that night, which is why a stay across two months splits between them. The monthly revenue report lets you count a booking’s whole revenue on its check-in, check-out or booking date instead, and says so below the table.
Money is shown separately for each currency, for example one amount in each currency you take bookings in, never added together. ADR, RevPAR and the per-guest figures are worked out within each currency.
The Total and Daily average rows
Section titled “The Total and Daily average rows”Tables with a sum at the bottom show a Total row and, for daily tables, a Daily average row.
- The Total row adds up the counts over the whole period. Its occupancy is worked out again from those summed counts, not by averaging the daily percentages, so a busy day and a quiet day weigh by their size.
- In the daily financial summary, the total ADR and RevPAR are the same figures as the key figures on the Overview tab for the same dates.
- The Daily average row is the Total divided by the number of calendar days in the dates you chose, rounded to two decimal places. It averages counts, guests and room revenue. It has no occupancy, ADR or RevPAR figure, because an average of ratios would not match the Total.